Bitcoin ATM Support

A self-serve machine inside partner stores that lets you buy Bitcoin, Ethereum, Litecoin and USDT with Canadian cash — and, at machines marked Buy & Sell, sell crypto for cash. Your crypto goes straight to your own wallet; HODL never holds it for you.

Yes. HODL is a Money Services Business registered with FINTRAC (MSB M19600641) and holds Quebec permit no. 12588.

Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Tether (USDT). Each location page lists what that machine supports.

Machines sit inside host stores, so access follows the store's hours. Every location page shows its hours and whether it's open right now.

Usually a few minutes at the machine. Your wallet may take a little longer to show the funds while the network confirms the transaction.

Your phone (for a verification code), cash, and a crypto wallet with its QR code ready to scan.

1Verify — enter your phone number and the code we text you.
2Select — choose your coin and scan your wallet's QR code.
3Finalize — insert your cash, confirm, and get your receipt.

No. You can buy any amount — you'll receive the fraction of a coin that your cash covers.

Canadian cash only. Debit and credit cards aren't accepted.

Yes, at machines tagged Buy & Sell. Use the locator's filter to find one near you.

Choose Sell, enter the cash amount, then send the exact crypto amount to the QR code on screen. Your cash is dispensed once the network confirms the transaction.

A personal wallet. Exchange withdrawals are often delayed, which can hold up your cash.

An app that stores the keys to your crypto and lets you send and receive it. You need one before you visit a machine.

Download a reputable wallet app, follow its setup, and write down your recovery phrase somewhere safe. HODL doesn't require any particular wallet.

Scanning your wallet's QR code is strongly recommended. One mistyped character sends funds somewhere they can't be recovered from.

Only your recovery phrase can restore it. HODL never holds your funds or your keys, so we can't recover them for you.

Your contact details, a clear photo of your government-issued photo ID, a selfie, and a short questionnaire — including how you'll use the ATM and whether anyone is instructing you to.

Federal (FINTRAC) rules require it for larger amounts. It also protects customers — verification is one of the ways we catch scams in progress.

Stop if anyone you haven't met in person is telling you to use a Bitcoin ATM. Common versions: a caller claiming to be the CRA, RCMP, police or your bank saying you owe money; a new "employer" asking you to buy crypto for the company; a romantic contact you've only met online; or someone who sends you a QR code to scan. No government agency, bank or employer will ever ask to be paid through a Bitcoin ATM.

Only scan a wallet that you own and control. If someone gave you the QR code, don't use it.

Stop and don't insert any more cash. Call HODL right away, then report it to the Canadian Anti-Fraud Centre (1-888-495-8501) and your local police.

No. Once it's on the blockchain it can't be cancelled or refunded — by HODL or anyone else.

Contact us with your receipt, the machine's location and the time of the transaction, and we'll look into it.

Unfortunately funds sent to the wrong address can't be recovered. Always double-check before you confirm.

Confirmation times depend on network traffic. Use the transaction ID on your receipt to track it.

Yes. There's no cost to you — just floor space near a power outlet. HODL pays monthly rent whether or not the machine performs, and handles all maintenance and customer support. Host an ATM →